Category: Blog Commentary
14 November 2024
Delivery is the most critical part of the supply chain because it directly affects the customer's experience. With customers expecting quicker delivery times, minimal errors and guaranteed freshness, the pressure on the food distribution industry has never been higher. To meet expectations, many businesses are turning to mobile computing solutions to streamline and optimise their delivery operations. Read More >>
10 October 2024
The task of planning delivery routes to make the most of the time drivers spend on the road is becoming more and more critical. Known as ‘delivery route optimisation’, it aims to manage all facets of the delivery operations model that are currently under scrutiny. When done well, delivery route optimisation ensures customer service promises are kept, driver satisfaction and tenure is better managed, and the impact high fuel costs have on margins is reduced. This blog examines seven ways to introduce optimised delivery routes into your organisation. Read More >>
10 October 2024
New global research from Touchstar partner SOTI has revealed that transportation and logistics (T&L) workers are each losing 13 hours of productive time per month, as a result of device-related issues. Read More >>
05 August 2024
Transport management is complex. At the heart of every operation is a transport manager who makes sure everything, from dispatch to delivery, goes smoothly. Every single day transport managers must achieve a balance between efficiency, cost management and reliability. This blog takes a closer look at some the challenges that transport managers face and suggests tools and strategies to overcome them. Read More >>
29 February 2024
As the logistics market continually looks at ways to improve operational and financial performance, we talk to Sohil Ahmad, Sales Director (Touchstar Technologies – EPOD Division) to discuss how a move to digitisation might help with that. Read More >>
27 February 2024
Touchstar underwent a thorough IT process review in Feb 2024 to assess cyber resilience. Excited to share Touchstar earned 'Cyber Essentials Plus' status. Read More >>
30 January 2024
During tough economic times, companies unsurprisingly examine all planned investment and start cutting costs. Often IT budgets can be harshly slashed – but is this short sighted?
It’s a difficult question for any decision-maker in the logistics sector. It’s not just about balancing the books; it's about strategically planning through tough economic times to ensure long-term survival and competitiveness. In this blog Sohil Ahmad (Sales Director for Touchstar EPOD) explores the implications of making IT investments during turbulent times and whether it’s a business risk or a prudent strategy. Read More >>
05 January 2024
With demand for fast delivery at an all-time high, warehousing and logistics has become the foundation of global trade. Central to this is the important role of mobile data capture, which is transforming the industry from the ground up by radically improving operational efficiency and accuracy. Read More >>
17 November 2023
If you're an SMB (small to medium sized business), you are probably constantly looking for ways to improve your logistics and are regularly seeing multiple different IT systems on the market. There are several possible solutions available that can improve the logistics function of a business. This blog examines some of the most commonly used IT systems that assist with logistics optimisation. Read More >>
02 November 2023
It has been claimed that AI will be the future of many different business functions, including customer service. Assisting with automation and pattern spotting are areas that AI can excel at, but at PODStar, we believe that customer service is, and should remain, a human endeavour. This blog outlines our general approach to customer service and profiles a key team member. Read More >>
08 September 2023
In the dynamic world of logistics, the term "last mile delivery" encapsulates the final, yet most important stage of the supply chain – delivering the product from a local distribution hub to the end recipient. While it might seem like a small part of the product's entire journey, its importance is disproportionately large. This final leg of the supply chain is often considered the most challenging and expensive part of the entire delivery process. This article explores the latest trends and challenges in detail. Read More >>
04 August 2023
Technological advances have allowed organisations to accumulate data at a rapid pace. Data is now the lifeblood of our digital world and when used effectively can optimise every aspect of business operations. Organisations can use data analytics to make informed decisions, such as understanding customer preferences, through to identifying operational inefficiencies. Data-driven decisions often result in better outcomes and competitive advantages. This article provides further insights. Read More >>
05 July 2023
Investing in information technology (IT) during a recessionary period can offer several potential benefits and advantages. This blog explores some arguments for IT investment in such times. Read More >>
05 July 2023
Integrating an EPOD (Electronic Proof of Delivery) system into a supply chain IT infrastructure involves connecting the EPOD system with other existing systems and processes to ensure seamless data flow and efficient operations. This blog examines some steps to consider when integrating EPOD into a supply chain IT infrastructure. Read More >>
07 June 2023
In this blog, we will explore the crucial steps you need to take to ensure a successful EPOD implementation. From assigning a dedicated project manager to thorough hardware testing, we will cover everything you need to know to maximise the benefits of your EPOD rollout. Read More >>
24 May 2023
The future of road haulage in the UK is expected to be influenced by several key trends and factors. While we cannot predict the future with certainty, this blog examines some factors that may shape the road haulage industry in the UK. Read More >>
04 April 2023
When it comes to logistics, there are two main types of transportation services: Full Truck Load (FTL) and Less Than Truck Load (LTL). FTL refers to shipments that fill an entire truck, while LTL refers to shipments that don't fill the entire truck and are often consolidated with other shipments to fill the truck. Understanding the difference between these two types of transportation services is important for anyone involved in logistics, as it can impact the cost, delivery time, and reliability of shipments. Read More >>
09 March 2023
Cold storage logistics is the transportation of temperature-controlled goods such as pharmaceuticals, food and chemicals. Because of its temperature sensitivity, the cold supply chain has an extra layer of complexity which has to be worked around and businesses face many challenges to accommodate these. This blog considers some of the top logistical challenges businesses face within cold storage and how to overcome them. Read More >>
28 February 2023
How important is proof of delivery?
Using a proof of delivery system is key for helping businesses ensure their goods are efficiently and promptly sent and delivered. It acts as confirmation when a package reaches its destination, ensuring all deliveries are accounted for and completing the chain of custody. That is just a start point ... explore some of the additional benefits in this blog. Read More >>
03 January 2023
Even at the end of 2022, the effects of COVID-19 were still being felt in supply chains through issues with sourcing, inflated production & shipping costs, as well as labour shortages. Overcoming these challenges has not been easy and has requires businesses to work together to create a resilient supply chain. What issues did COVID-19 highlight in supply chains? This blog explores further. Read More >>
09 December 2022
This article provides readers with advice to improve the maintenance procedures for vans and lorries such as having a dedicated manager, keeping up to date with regular checks to ensure issues are noticed ahead of time, and planning ahead. Read More >>
14 November 2022
Every industry has its logistical challenges which can arise from all directions; products, consumers and market conditions to name a few. The food and drink sector is no different and although businesses within the supply chain can plan for disruptions, there are some challenges that just can’t be expected.
To be able to face these challenges, a business has first got to identify them. This blog identifies some of the challenges the food and drink supply chains are currently facing and could face in the future. Read More >>
21 August 2022
Supply chain integration presents an interesting opportunity for logistics providers to optimise their operations by enabling their systems to collaborate throughout the supply chain. Providing potential to unlock advantages such as quality control, increased visibility, more efficient operations and gaining a competitive edge, supply chain integration delivers a streamlined and inseparable process focused on synchronisation. This article discusses the integrated supply chain and how it can benefit through combining WMS and EPOD software. Read More >>
05 August 2022
Whether it's used as a simple signature collection device, or used for route optimisation and driver tracking as well, there are many uses for an EPOD system in customer deliveries for small businesses. This blog highlights some of the tangible benefits. Read More >>
21 June 2022
There are many challenges for the food sector to overcome including ensuring operations and deliveries are optimised. Not only do efficient deliveries help to reduce costs and make the business more effective, but they can also have a positive impact on customer service and satisfaction. This blog highlights the part EPOD has to play. Read More >>
09 June 2022
Touchstar are a leading provider of Electronic Proof of Delivery (EPOD) systems which are purposefully designed to digitise the paper trail … but can we even begin to establish a clear argument for environmental impact? We think we can! Read More >>
01 June 2022
Electronic proof of delivery also referred to as EPOD, is a digitalized version of delivery notes which is a document that confirms completed deliveries for businesses and customers. The capabilities of each EPOD system will depend on the software but can include electronic signatures, route planning, delivery images and vehicle inspections. Some software can also be tailored to your business to ensure your needs are fully met by introducing a new system. Read More >>
17 May 2022
Projected ROI may indicate that making a significant investment in an EPOD system is a relatively easy decision. However, in order to secure that return on your investment it's essential to make the correct supplier selection. This infographic outlines just some of the primary reason why 'PODStar' from Touchstar Technologies should be your automatic choice. Read More >>
21 April 2022
Designing new technology and engines to suit alternative fuel types isn’t a quick solution. It will take years to get it right before new solutions can be introduced to the open market and be competitive options for many businesses. Before we get to that point, it’s important for those within the industry to understand what is currently available and what the future could look like. Read More >>
01 April 2022
How a supply chain operates will differ for every business and industry, with several entities being involved including producers, warehouses, distribution and retailers. However, there are a number of basic steps which have to be taken within a supply chain and, for those new to the concept, this blog seeks to 'join the dots'. Read More >>
11 March 2022
Electric vehicles (EVs) offer an alternative solution to the traditional petrol or diesel fuel vehicles that many within the logistics industry currently use. As they become more available and the pressure grows for businesses to consider green alternatives, many will start evaluating the possibility of using EVs within their supply chain. This piece will look at how electric vehicles sit within the logistics industry as well as the pros and cons behind them. Read More >>
24 February 2022
The coronavirus pandemic has been a challenging time for the logistics industry, with the world’s supply chains thrown into confusion and delays. Even though we’re still managing some of the consequences, we do also appear to be slowly walking away from COVID-19 and heading back to normality. Thankfully EPOD (electronic proof of delivery) systems have been on-hand to support and help businesses around the UK that continued working throughout the pandemic. This blog explains how EPOD helped businesses during COVID-19. Read More >>
03 February 2022
The past couple of years has caused a lot of change for businesses across all sector, causing them to adapt in unexpected ways. Read on to learn more about how 2022 might look for supply chains such as sharing data and the increased use of technology. Read More >>
05 January 2022
For many UK logistics organisations, inefficient ERP, WMS & TMS legacy systems prevent the optimisation of key processes with a direct impact on productivity and profitability. Invoice automation is an obvious area where immediate efficiency gains are possible. Technology can play a key role in accelerating the invoicing process and ensuring clients consistently pay by the due date. Read More >>
21 December 2021
With the recent increases in the price of petrol and diesel, fuel continues to be one of the biggest expenses within a fleet and that’s unlikely to change for a while. Therefore, it's key for business success that fleet managers continue to monitor fuel usage and look for ways to control fuel costs to the business. Although fuel prices can’t be controlled, there are ways to improve fuel efficiency and to save money in the long term. This blog offers our top 5 ways to improve fleet fuel management. Read More >>
11 November 2021
Streamlined by technology, the importance of logistics processes will continue to grow with last-mile deliveries becoming more efficient and partially automated. We’re already starting to see some of these changes and trends, but what will continue in 2022 and beyond? Read More >>
02 November 2021
Over the past couple of years, there’s been noticeable growth in online shopping behaviours in consumers, and a consequent boom in e-commerce businesses. And although this is great news for companies, it does mean that some are having to reconsider their logistics and supply chain, including how they run last-mile deliveries. This is where the sharing economy comes in. Could it be a fresh approach to last-mile deliveries? Read More >>
01 October 2021
Electric vehicles (EVs), a subject that has firmly found its way into the media spotlight in recent years - and it is only growing. The government’s plan to ban the sale of new petrol and diesel cars from 2030 is in full swing, with industries across the globe set to be affected – the logistics sector will be no stranger to this impact. We discuss the rise of EVs, advantages and considerations of the technology to the logistics sector and the state of play with regards to UK commercial vehicle trials. Read More >>
23 September 2021
The logistics sector is no stranger to the impact of COVID-19 and the unique pressures placed on the supply chain as a result. As the vaccination roll-out continues and we witness easing of travel restrictions, how can fleet managers continue to safeguard their workforces and boost the mental health of fleet drivers? Read More >>
20 July 2021
No-one is going to forget the coronavirus pandemic any time soon, especially with the permanent impact it has had on everyday life on a global scale. The impact on the logistics industry is no different, with 2020 reaching new heights with demand from online shopping putting couriers and delivery companies under immense strain. But what is the long-term impact of COVID-19 on the logistics industry? Read More >>
06 July 2021
This blog explores how the use of an electronic proof of delivery system (EPOD) can simplify processes for fleet managers who use temporary or seasonal fleet drivers. Read More >>
07 June 2021
Like all industries, the food and drinks sector face challenges, both long-standing and due to recent global events, such as COVID-19 and changes in consumer behaviours and appetites. We look at some of the key challenges being faced by food delivery businesses and how the ‘PODStar’ Electronic Proof of Delivery (EPOD) system from Touchstar can help to overcome them Read More >>
30 April 2021
The logistics industry is certainly no stranger to the changeable subject of fuel pricing and the volatile nature of this sought-after commodity. But what impact does the inconsistent and high variability of fuel pricing have on the UK logistics industry? We explore rising fuel prices and the affect it has on logistics. Read More >>
12 April 2021
Vital for the efficient running of a business, an EPOD system will help to safeguard organisations, improve operational processes and assist growth. Its benefits and a measurable ROI will be evident, regardless of the business size. This blog explores the advantages of EPOD system software and what benefits a proof of delivery system will provide for operations, large or small. Read More >>
01 March 2021
Never before have global supply chains been faced with disruption of such a high magnitude or been forced to adapt to meet the radical changes in consumer behaviour. This blog explores the most pressing challenges facing logistics companies in 2021.
Read More >>
22 December 2020
No one in the logistics sector is likely to forget 2020 anytime soon. On the cusp of a new year that all are hoping will bring less upheaval, this blog looks ahead to 2021 and what could be in store for the UK logistics industry over the next twelve months. Read More >>
07 December 2020
Flash flooding, black ice and snow, and even melting motorways can all cause significant road delays and leave fleet managers with a delivery backlog and list of unhappy customers. While it’s not possible to predict every weather abnormality or even to avoid them when they are forecast, bad weather doesn’t have to throw a logistics operation into disarray. This blog explores how route planning software can help fleet managers mitigate bad weather, as part of a feature-rich Electronic Proof of Delivery (EPOD) system. Read More >>
27 October 2020
A vast range of sectors rely on industrial parts distribution to keep them going. From automotive to engineering, construction to manufacturing, countless operations depend on the ability to procure the right industrial parts whenever they need them. Therefore, speed of service, efficiency and reliability are top priorities for industrial parts distributors. EPOD is the solution! Read More >>
22 October 2020
An Electronic Proof of Delivery (EPOD) system is rarely just that, and that’s especially true of our system, PODstar. While PODstar offers a secure, verifiable and paperless means to capture proof of delivery, there’s far more that it can offer in terms of business benefits. This blog delves into some of the many benefits of EPOD for logistics and delivery businesses. Read More >>
27 August 2020
The unprecedented events of this year have made customers more reliant on delivery than ever, but also more aware of drivers’ approaches to customer service. Many delivery businesses have also hired extra drivers to meet the increased demand of recent months, temporary staff who may not always be aware of the brand values of the company they’re working for. This blog outlines why it’s more vital than ever to make brand ambassadors of your drivers, and how an EPOD solution can help. Read More >>
27 July 2020
All told, lockdown has been a sort of boomtime for food distribution, but one that’s made logistically gruelling by a global pandemic. The pressure to expediate supply chains in the face of a never-before-seen public health emergency has been nothing short of monumental. Has there ever been a greater need for digital support and optimisation within the food sector? This blog illustrates how Electronic Proof of Delivery (EPOD) keeps the food sector moving as efficiently as possible. Read More >>
08 July 2020
The coronavirus (COVID-19) pandemic has been a uniquely challenging time for the logistics sector. Never have the world’s supply chains faced such a universally seismic set of circumstances, nor one that is likely to have such far-reaching consequences. Yet the challenges of COVID-19 have been, and continue to be, somewhat different for the logistics industry than that of other areas of business. Read More >>
24 March 2020
What constitutes drop and go and why do it? Drop and Go protects your drivers and the people they are delivering to. It maintains the recommended 2 metre social distance. There are a couple of practical aspects to this. If the person receiving the parcel is at home then a ring of the doorbell, putting the parcel at the threshold and then standing back 2 metres will be a straightforward drop off situation.
But if someone is really unwell then you might not see anyone at the door. In these cases, you are going to be leaving the parcel in a safe place. You may need to be clear about what is a safe place in your communications – will you make exceptions at the moment? Read More >>
26 November 2019
Just as Black Friday has cemented its place as an annual festival of shopping for discounted deals, so too have the stories of customer dissatisfaction linked with the delivery of items bought online at peak periods.
The thing is, in previous years it may have been a case of deliveries being too slow, a lack of options or even damage occurring during transit. But now the key reason behind shoppers’ discontent is one that wouldn’t have seemed possible a decade ago – that deliveries are arriving too early. Read More >>
18 November 2019
‘The cloud’ is a virtual space that’s connected to internet in which you can host, store and protect digital information, rather than having it saved on a single computer. This means that the information is accessible to any internet-connected device with the right permissions, from anywhere in the world. At Touchstar, all of our mobile computing solutions are software as a service (SAAS) applications based in the cloud, including PODStar, our Electronic Proof of Delivery (EPOD) system. This blog takes a closer look at the benefits of choosing a cloud-based EPOD solution. Read More >>
31 October 2019
As a fleet manager of a logistics company, think of the dozens of admin tasks you do every day. What if there was a way to take those off your to do list, so you could concentrate on what you do best - strategically improving the operational performance of your fleet? Read More >>
19 September 2019
According to the latest annual Logistics Report from the Freight Transport Association (FTA), a huge 71.4 percent of van operators intend to use electric vehicles in their fleets this year. If your business is one of them, it’s time to assess the impact of the switch to a partially or completely electric fleet. Read More >>
19 August 2019
EPOD systems are responsive, scalable solutions capable of developing alongside your organisation. To get the most from an investment in this technology, you need an experienced EPOD supplier who can provide support and guidance far beyond your initial purchase. Digital partnerships are paving the way for the logistics industry of tomorrow; 70% of executives surveyed by The Economist Intelligence Unit say companies going it alone (without digital partnerships) will soon be a thing of the past. Make sure your chosen EPOD partner can offer your business the right key credentials and services. Read More >>
18 July 2019
Global online furniture sales are expected to grow at an average annual rate of 11.9% between 2018 and 2022 thanks to dropping shipping costs and the convenience and prevalence of buying online. This trend towards ‘big-ticket’ online sales means a specific challenge for delivery companies; to provide last mile delivery that safeguards large, high-value items and offers more hands-on customer service. Read More >>
21 June 2019
opting for separate specialist software systems doesn’t always guarantee the most effective digital set up for a logistics company. Instead, choosing an application that provides many integrated features within a single system - such as one that can track your drivers and record electronic proof of delivery (EPOD) - simplifies solution procurement and maintenance, boosts your purchasing power and streamlines and enhances the task of fleet management. Read More >>
21 May 2019
Failed deliveries can add up to a far bigger and more far-reaching problem for delivery businesses, with financial, reputational and administrative consequences. In this blog we’ve explored the impact of failed deliveries as well as how to minimise the damage. Read More >>
21 March 2019
There are many advantages to moving to an Electronic Proof of Delivery (EPOD) system from a manual one; improved accuracy, fewer failed deliveries and a less paperwork-cluttered working environment being some of the most obvious. But what about the EPOD business benefits that may not immediately spring to mind? This article outlines some of the more surprising ways that EPOD can refine your business’s operational performance. Read More >>
22 February 2019
According to respected market analysts Gartner, Global IT spending is set to increase despite Brexit, recession and tariff rumours. Gartner predicts global IT spending will reach $3.8 trillion in 2019, an increase of 3.2% from 2018. If the ‘gloom and doom’ predictions prove correct and Brexit helps to trigger another recessionary period, notably for the UK, why on earth would business organisations contemplate spending increases? This article explains why IT spending in a recessionary period can be critical to survival. Read More >>
15 February 2019
As those in the delivery business understand all too well, every consignment moves through a series of supply chain stages before reaching its final destination. Yet, from a customer’s point of view, the only part of the journey that they’re likely to be aware of is the ‘last mile’. This is the part of the delivery process in which the goods travel from a local depot to the safe hands of their new owner. Due to its focal point in consumer consciousness, last mile delivery is generally regarded as the most important phase of the entire operation, and rightly so. Read More >>
25 January 2019
Your drivers are the lifeblood of your delivery service. Their efforts keep your fleet on the move and your customers happy. Despite this, it’s not uncommon for businesses to underestimate the impact driver performance can have on overall service productivity. Virtually every factor essential to a delivery service can be optimised, from your vehicles and the amount of fuel they use, to route planning and the time it takes to complete a job, but how can you ensure your drivers are also at the top of their game? Read More >>
21 December 2018
We’ve come a long way from manually checking off deliveries against a hand-written list or an Excel spreadsheet, and the logistics sector is all the better for it. Modern technology has greatly simplified overseeing deliveries to consumers, enabling continuous visibility and optimised efficiency from warehouse to final destination. Electronic proof of delivery (EPOD) is continuing to evolve as consumers become ever-more demanding and businesses continually up their service provision in order to stay competitive. This blog outlines what we expect to see in the industry over the next few years. Read More >>
16 November 2018
For several years now, the last two months of the year have been synonymous with massive retail spending. Since its importation from the US, the Black Friday / Cyber Monday weekend has well and truly become part of the UK retail calendar, joining forces with Christmas to create six weeks of intense consumer activity. And it’s online that’s come out on top in recent years; in 2017, UK online retail sales hit £1.39 billion on Black Friday, up 11.7% on 2016’s date. With such huge commercial opportunity on offer, any retail company – especially those with an online store – needs to make sure they’re ready to make the most of it. Read More >>
27 September 2018
Getting goods from A to B may seem a simple enough task at first glance. Yet, as any business responsible for logistical operations can attest, there are countless factors that can impact the efficiency and performance of your fleet out in the field.
While some of these may be out of your control, other factors can be controlled and mitigated by optimising the route planning processes that keep your fleet moving. Effective route planning not only means the difference between a delivery service that earns repeat business and one that doesn’t; it can benefit your organisation in ways that can add value across the board. Read More >>
21 September 2018
We've been active in the logistics sector for almost four decades. We have an intimate knowledge of the sector …… but logistics is ever-evolving, so how does anyone keep pace with the rapid pace of change. Fortunately there are a host of excellent blog and news facilities maintained by leading logistics media organisations. For your benefit we've summarised our 'top ten' favourite blog sites on to a single page. Read More >>
06 September 2018
Exceeding customer expectations today is perhaps more challenging than it has ever been. Across every sector and area of service, customers anticipate more from the businesses they use, and ever-increasing competition means they have more options than ever to find it. So, when it comes to deliveries, what do customers really want? And how can your business be sure to provide it? Read More >>
03 August 2018
If your business has a presence out on the UK’s roads, making sure your drivers and vehicles are compliant with the law is absolutely essential. Government regulations exist to ensure the highest possible standards of safety, not just for your drivers but other road users too. Failing to meet these standards can compromise their wellbeing, as well as resulting in hefty fines, an organisational investigation and even criminal prosecution in some cases. Read More >>
26 July 2018
It’s been over two years since the vote on Brexit, yet many still remain divided over the best plan to take UK forward following its scheduled departure from the European Union on March 29, 2019. In the logistics sector, just as among the general public, opinion is split. But one thing for sure is that there will be an enormous effect for logistics players on both sides of the English Channel no matter the final deal. Read More >>
05 July 2018
Recent research suggests that it can be difficult to get stakeholders to subscribe to an investment in EPOD, tending to view it as simply another overhead. All too often, budget limitations prevent EPOD implementation, when in reality, it’s capable not only of saving money but actually generating returns. Read More >>
05 July 2018
Having an up-to-the-minute view of your remote operational activity has multiple benefits across a number of key areas, and should be an important contributor to an organisation-wide data feed. This article explains how an electronic proof-of-delivery (EPOD) solution can provide this real-time visibility. Read More >>
29 May 2018
A growing number of businesses are investing in electronic proof-of-delivery (EPOD) systems to help streamline their operations. These tools do come at a cost but choose the right one and the eventual returns will undoubtedly outweigh your initial spend. As our existing customers will know, an EPOD solution can boost a company’s profitability in various ways. Read More >>
11 May 2018
Data is crucial for most businesses these days, but some types of information are more valuable than others. For fleet managers, vehicle movement data is perhaps the most useful; when utilised properly, it can lead to better decisions, improved safety and some impressive cost reductions. Read More >>
28 March 2018
On May 25 this year, the EU General Data Protection Regulations (GDPR) will come into force, marking the biggest change to UK data protection legislation in two decades. The update will impact businesses and workers across all sectors, including fleet managers. Today, to manage a fleet of vehicles and drivers effectively, you need data, and much of it comes under the ‘personal’ category. And, seeing as GDPR compliance will be a statutory requirement, it’s crucial you understand what actions to take. Read More >>
26 February 2018
Employees will naturally be wary of your plans to watch them more closely, and some may react badly. It’s crucial that you’re careful about how you implement telematics if you’re to avoid causing more harm than good. Read More >>
30 January 2018
It could be argued that, for consumers, the delivery of a product is the most important part of the online shopping experience, but it’s something that so many sellers still haven’t quite mastered. Recent research has shown, in fact, that failed deliveries are costing UK businesses hundreds of millions of pounds each year, with peak purchasing periods like Christmas and Black Friday proving particularly pricey for retailers. Read More >>
03 January 2018
Running a logistics operation is no simple task, especially if you’re in charge of a large fleet. One way many fleet managers are making their jobs easier, though, is by investing in GPS tracking. Having greater visibility of staff and vehicle locations can make a real difference to productivity and costs. In this feature, we’ve compiled some of the biggest reasons to invest in GPS tracking for your fleet. Read More >>
13 September 2017
Digital technologies have now infiltrated most industries, and they’re drastically changing the way companies operate. Despite all the benefits on offer and impressive results to show, however, so many still depend on paper daily. Handwritten forms, printed invoices and scribbled signatures might seem like the ‘done’ things, but there is a better way. Going paperless can bring various rewards for logistics and delivery businesses – and not all are obvious. Read More >>
13 September 2017
Vehicle telematics is a hot topic in the logistics sector at present, and rightly so. This kind of performance data can be a hugely powerful tool in the transport operator’s search for maximum safety and efficiency - use it properly and there are some brilliant rewards to reap. Read More >>
25 July 2017
Today’s delivery drivers have a lot to think about while they’re on their rounds: multiple mobile devices, confusing paperwork, navigation systems and more. It needn’t be the case, however. Technologies like those provided by TouchStar can be used to bring everything together, reducing the risk of human error and boosting overall productivity. Read More >>
25 July 2017
Today’s consumers demand a lot from online retailers – especially when it comes to delivery. Not only do shoppers want the best deals, they expect orders to arrive quickly and at times that suit their busy lifestyles. As a result, businesses have been forced to re-evaluate their processes and find new ways to keep customers happy. Read More >>
01 July 2017
Digital signatures save time and resources but it’s vital to be aware of the laws that govern their use and how to ensure your business obtains the right information when delivering goods. Find out about the electronic signature options available and the protection on offer for your business. Read More >>
09 June 2017
Vehicles and new technology are often thought of as having a close relationship. The latest models are usually stocked full of new gadgets, designed to improve safety, offer more entertainment or help with navigation. But the truth is that vehicle manufacturers have lagged behind the IT industry for some time. The latest advancements in in-car technology are usually improvements that have previously been offered through mobile devices and other forms of tech. Read More >>
09 June 2017
The logistics industry is one of the fastest moving in the UK. It’s also one of the most influenced by new technology – both directly and indirectly – meaning that there are more options and increased flexibility for logistics businesses and consumers alike. Read More >>
22 May 2017
A look at the effect that Amazon has had upon delivery services. Its constant attempts to get products to customers faster and more conveniently have set the standard for retailers and couriers worldwide, while providing plenty of inspiration for those looking to compete. Read More >>
19 May 2017
Our innovative vehicle inspection system is designed to help drivers stay compliant and even improve productivity with minimal fuss, allowing defect reports, to be submitted at any time so problems get fixed quickly and easily. Read More >>
05 May 2017
There’s no doubting that Podstar’s innovative electronic proof-of-delivery (EPOD) system will help your business become more productive and efficient, but only if your team uses it properly. Here are our steps you can take to ensure drivers remain engaged throughout the transition and beyond. Read More >>
20 April 2017
Technology’s impact on the logistics sector has been huge to say the least, but it will only continue to help businesses if it’s always evolving to meet their changing needs. That’s exactly why TouchStar is – and always will be - committed to improving its products. Here is how. Read More >>
20 April 2017
Logistics businesses generate huge volumes of data. Now, the DVSA want your information and by so you’ll be part of their earned recognition scheme. Find out more. Read More >>
13 April 2017
Adequate maintenance of your fleet of vehicles can cut your business’s running costs and streamline spending. By maintaining your vehicles properly – whether they’re HGVs, vans or cars – you stand to make significant savings in the long run. Read More >>
14 March 2017
There are some real benefits to providing an excellent delivery service. From sophisticated tracking systems to keeping costs low and acting on feedback – we have rounded up the best ways you can improve what you offer Read More >>
02 March 2017
Stories of delivery fails are becoming increasingly popular in newspapers and across social media. From parcels ending up on customer’s roofs to those left out in the elements, customers are starting to make their opinions clear by using alternative suppliers. Technology such as our Electronic Proof of Delivery system can help to prevent this. Read More >>
13 February 2017
HGV drivers are required, by law, to undertake a daily walk-around check of their vehicle before they begin their shift and use the vehicle. The comprehensive check needs to be recorded to show it has been carried out and traditionally this has been a time-consuming and paperwork heavy task. However, digital technology developments are now making this task a lot easier. Read More >>
10 February 2017
With so many stages and steps; multiple people involved and time pressures throughout, the delivery process has long been seen as complex, but with the use of new technology such as the EPOD system, simplicity is right around the corner. Read More >>
10 February 2017
A recent report looking at the logistics sector in the UK has shown a slight rise in confidence among businesses. Following four successive reports of a fall in confidence levels, this rise is seen as significant, although the level still remains lower than the highs of 2014 and 2015. Read More >>
27 January 2017
Figures from the most recent Christmas shopping period show that delivery, and the concerns customers have about poor delivery, played a big part in where people chose to shop. The JDA and Centiro Christmas Consumer Pulse report 2016 has revealed that almost a quarter of online Christmas shoppers ordered items earlier than planned due to delivery restrictions, and nearly 19% said they chose to shop in-store rather than online due to worries about the reliability of poor delivery. Read More >>